Terms and conditions

Last updated 21 October 2026.

Who you are buying from

Curtain Track Company New Zealand is a division of Caruso Consulting Co Ltd, company registration (Thailand) 0765554000332. Registered office: Suite 24, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. NZ administration: 8 Commerce Street, Auckland CBD, Auckland 1010.

Orders and prices

Prices and checkout totals are in New Zealand dollars. Track is priced per metre; a basket quantity of one represents one metre. The screwdriver is priced per item. Delivery and any valid discount are shown before payment. No separate GST line is added by this store.

Check your measurements, product selection, contact information and delivery address before paying. If we discover a stock or listing error affecting an order, we will contact you to resolve it or refund an unfulfilled order rather than substitute without agreement.

Payment and delivery

Payments are collected by Buy Factory Direct Pty Ltd, which is owned by Caruso Consulting Co Ltd, the operator of Curtain Track Company New Zealand. Stripe and PayPal may display Buy Factory Direct at checkout. Do not send card details by email or the contact form. Please read Shipping for delivery charges, estimates and tracking.

Cancellation, returns and consumer rights

Our Refunds and Returns policy explains returns requested within 15 days after delivery, customer-paid change-of-mind return postage and no handling, restocking or cancellation fees. Statutory remedies are treated separately.

Nothing in this policy limits rights that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. Change-of-mind fees and time limits do not apply to a remedy you are entitled to by law.

Safe use and installation

Product suitability depends on the complete installation. Check curtain weight, heading, mounting structure and suitable fixings. No tested maximum track load is specified. Obtain qualified help where appropriate; the screwdriver is for light screwdriving and is not an insulated electrical tool.

Website use

Use this website lawfully. Do not misuse checkout, interfere with security, submit malicious content or infringe others' rights. Product descriptions and images are supplied for shopping and information; permission is needed for unauthorised commercial reuse.

Questions and disputes

Contact us first so we can investigate an issue. Applicable New Zealand consumer protections remain available. Any policy update applies prospectively and does not remove rights attached to an existing purchase.

Contact theteam@ceilingcurtaintrack.co.nz or our international call centre on +66 98 391 3877. Include your order number for order enquiries.