Refunds and returns

Last updated 21 October 2026.

If something is wrong

Contact us if goods arrive damaged, faulty, not as described or otherwise fail the applicable consumer guarantees. We will provide the remedy required by law, which may include repair, replacement or refund, and cover reasonable return costs where required. The voluntary return conditions below do not limit your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Change-of-mind returns

Request a return within 15 days after delivery. Goods should be unused and in their original condition; keep the original packaging where possible. You pay the tracked return postage. We charge no handling or restocking fee. Original outbound delivery is not refunded for a voluntary return; statutory remedies are separate.

We supply both cut-to-length track and standard sections. This voluntary return policy applies to both. Measure before ordering and contact us with your order number so we can identify the return.

Postal return address

Curtain Track Company New Zealand, 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand. Include your order number and keep proof of posting. Contact us before an in-person visit; this is not a walk-in shop.

Refund processing

We process approved refunds within 2 working days after receiving and assessing the return, to the original payment method. Your payment provider may take additional time to display it. Store credit is available only if you request it.

Changing or cancelling an order

Contact us promptly if you need to change or cancel. There is no cancellation fee. Once dispatched, use the return process above. Any statutory right to cancel or receive a remedy remains unaffected.

Contact theteam@ceilingcurtaintrack.co.nz or +66 98 391 3877 for help with your order.