Complaints handling

Last updated 7 September 2026.

We welcome the chance to resolve a problem with our products or service.

Tell us what happened

Email your order number, the email used for the purchase, a description of the issue and the outcome you are seeking. Include relevant photographs if helpful, but do not send card details.

Our response

We aim to reply within one business day. We may ask for more information, check order and delivery records, and explain the next steps. If more time is needed, ask us for an update.

If the issue remains unresolved

Reply to the same correspondence and ask for further review. New Zealand consumers can seek guidance from Consumer Protection and use available dispute-resolution options. Privacy complaints can also be referred to the Office of the Privacy Commissioner.

Nothing in this policy limits rights that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. Change-of-mind fees and time limits do not apply to a remedy you are entitled to by law.

Contact theteam@ceilingcurtaintrack.co.nz or our international call centre on +66 98 391 3877. Include your order number for order enquiries.